Support Portal
How can we help you?
Select the area that best describes your issue and we'll route your request to the right team. Most requests are responded to within one business day.
Submit a Request
Select a support category.
Each category goes directly to our support team via our ticketing system. You'll receive a confirmation and a follow-up from 8A Payments.
Onboarding
New facility setup, contracts, and account provisioning.
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User Access
Adding or removing users, password resets, and permission changes.
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Card Reader
Hardware issues, connectivity, and card reader troubleshooting.
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Payment Processing
Transaction questions, reconciliation, and processing issues.
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Other
Anything not covered by the categories above.
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Prefer to email us directly?
You can also reach our support team at:
support@8a-payments.monday-inbox.com
Resources
Documentation & guides.
Reference materials to help your team get the most out of the 8A Payments platform.
Need to talk to someone?
For urgent issues or questions that need a real conversation, schedule a call with our team directly.
Schedule a Call Contact Us →